Congratulations on joining New Link Network – it is a wonderful
product! Starting to use your service is easy and you can get started
immediately!
You will receive a Welcome email when you sign up. Your login
information and Account Management links will be included in
your Welcome email. Simply log into the Account Management Service online
and get started. It's really that easy.
Absolutely! Your fax service can be used anywhere you have access
to the Internet. Simply enter your fax number and password from
the web-based Account Management screen and you can send faxes.
However, in order to receive faxes you must have access to your
personal email account.
Canceling your New Link Network account is as
easy as selecting the cancel option from the website. By simply
clicking on your request to cancel the system will update its
records immediately and your account will be closed or contact
Customer Service at 866-518-0935 to process your
request.
We would love to welcome you back to our service – simply contact
our Customer Service Division at 866-518-0935 for reinstatement.
Our representatives will ask you to re-verify your billing information
and then your account can be re-opened and used immediately. It's
really that easy.
The service fee is $14.95 each month that you maintain your account.
This amount is automatically billed to your monthly telephone bill.
Billing will occur each month on your anniversary date until you
close your account.
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What
are the different ways Tech Service On Call can support
me?
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Search, Suggest & Eradicate viruses, worms and malicious
contents which have invaded into your PC.
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Scan, Suggest & Update Anti-Virus software and Other
PC protection tools.
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Analyze & Perform standard PC maintenance & schedule
Windows updates/patches.
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Bring to End pop-ups, take out adware/spyware and
install/configure anti-spyware software.
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Provide Support in Back-up processes to prevent
Document, Images, data etc. losses, transferring
data from one PC to another.
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Set up home and small office networks (including
wireless networks) - keeping in mind latest security.
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Troubleshoot & resolve email and software problems.
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Troubleshoot & resolve printer, scanner, digital
camera and other peripheral problems.
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Set up & assist with MP3 players (iPods, Zens),
PDAs and other smart devices.
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Set up, configure & provide training on application
software via Online Webinars.
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Set up, configure & provide training on Hardware
& Devices via Online Webinars.
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Set up & configure protected wireless networks.
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Troubleshoot & fix error messages, frozen screens,
blue screen errors and a lot more issues faced by
you with your PC.
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Can Tech
Service On Call support older computers?
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We specialize in legacy systems support and have
the required experience & requisite hardware labs
to resolve all kinds of queries related to the first
generation devices.
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Troubleshoot & resolve PCs that run on Windows 95
/ 98 / ME operating system.
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I have
a software issue? Do you support software problems?
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Our professionals are well versed with the software
related scenarios. We support the latest as well
as the legacy operating systems. We can assist in
resolving the various error messages; provide setup
support for operating systems ranging from Windows
95, Windows 98, and Windows me, Windows NT, Windows
2000 to Windows XP.
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Are Tech
Service On Call engineers qualified to work on my computer?
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Tech Service On CallSupport engineers are A+/MCP/MCSE
Certified Professionals, Network Administrators
and trained on Microsoft Product.
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Every Tech Service On Calls support engineer has working
experience in a Technical help desk environment
and has also undergone extensive Tech Service On
Call skill based training enabling them to support
legacy as well as emerging technologies.
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How easy
is to get a Tech Service On Call support?
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As a new non registered user, we offer you the solution
for your query in 4 basic easy steps. It is as easy
as click of the mouse and the whole registration
process requires less than five minutes.
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As a registered customer you can contact us and
you will get the live professional in almost no
wait time. 866-351-4786
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Does
Tech Service On Call guarantee solution to my query?
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Tech Service On Call services are delivered on a
state of the art integrated delivery platform which
allows us to support your computer(s) remotely and
in association with our partners even in your home.
If for any reason you are not wholly satisfied with
the service, we will make every effort to resolve
the issue.
The scope of service is software related and
guarantee of satisfaction is limited only to
solution of software related query's. Refund is
available for 30-days from date of enrollment.
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I am
tired of waiting in the queue? How long is your call wait
time?
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We understand that as an end user you need the support
at earliest. We have the all contact medium open
i.e. voice, email and chat. We also staff our professionals
using the best in class workforce management, which
result in almost zero wait time for you.
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What
is remote support? How is it better than conventional support?
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Tech Service On Call Support Engineers use a secured
128 bit encryption tool Powered by WEBEX to remotely
view your computer screen with your permission thereby
diagnosing the problem, troubleshooting & provide
resolution to most PC, network and gadgets related
problems right through the Internet.
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All security features have been built to provide
you a complete Secure connect with Administrative
capability to allow Tech Service On Call Support
Engineers view, Scan, and troubleshoot your computer
remotely via the a dedicate Tech Service On Call support
web access identifying & fixing problems fast.
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How long
does an average support session last?
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An average Voice and/ or Remote support session
takes around 20-45 minutes. Nevertheless, it all
depends on the severity of the issue & problem in
hand that you're experiencing.
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Can a
Tech Service On Call engineer get back into my computer
after my session is over & is it secure?
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NO, Tech Service On Call Support Engineers can neither
gain access to you PC's screen nor connect to your
PC without your permission. You are the Administrator
of your PC & only when you require support & you
call us again is when a Tech Service On Call Support
Engineer will seek your permission for getting any
access rights to your PC.
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I have
a dial-up connection? Can I still get remote support?
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Yes, our remote support powered by WebEx, supports
the 56k modem. However, you may have some latency
depending upon the medium or the provider.
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Powered by WebEx, Tech Service On Call is able to
do the same just that the support would be more
time consuming than on a DSL /ADSL / NETWORK internet
connection.
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Can I
get help on weekends or holidays? Is your support 24 hrs
a day?
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We offer round the clock services, on all our contact
mediums i.e. voice, email and chat.
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We have the set up to support your queries, 365
days a year, 7 days a week, 24 hours a day. We are
open on all national and local holidays.
866-351-4786
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Can an
engineer visit my home and resolve the problem or can I
visit your nearest service center and get the problem resolved?
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We do not have that facility at present however
we are continuously exploring more opportunities
towards making your experience better.
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Will
you have the history of my past interactions and troubleshooting,
so that they can get the details automatically?
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Yes, we keep track of all the transactions/interactions
happened in the past which enables us to help you
better.
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If I
change my gadgets, will I need to buy fresh service plan?
Or can I use the existing service plan for the new gadget
till the plan expires?
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If you have bought a subscription plan, you are
totally covered for any gadgets you have currently
or you buy in future for time the subscription plan
is valid.
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What
are your service cancellation procedures?
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You may cancel by contacting customer service at
866-518-0935
by email at
support@newlinknetwork.com or in writing at
PO Box 15624, Clearwater, FL 33766.
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Revision: 12/10/2008
